PawCopilot Support
Need a hand with your shop? The fastest way to reach us is email, and the same team that builds PawCopilot answers it. Below is how to get help, the topics we cover most, and quick links to keep you moving.
How to get help
Email support@pawcopilot.com with your shop name and a short description of what you're seeing — a screenshot helps. Most questions are answered within one business day. For how-to walkthroughs, our grooming business guides are a good first stop, and the contact page handles sales and general enquiries.
What we can help with
The areas we get the most questions about.
Scheduling
Set your hours, service durations, and time-off; add and move appointments; read the day, week, and month views.
Online booking
Set up your public booking page, control availability and lead time, and manage requests that come in from clients.
Pet and client records
Add households, pets, breeds, coats, and care notes; find a record by name or phone; track visit and quote history.
Payments
Connect Stripe, take card payments and tips, issue refunds, and reconcile what each visit was charged.
AI quotes
Set your rates so live quotes match your shop, and understand how breed, size, coat, and add-ons shape the estimate.
Account and billing
Manage users and the per-user price, update payment details, see invoices, and change or cancel your plan.
Support FAQs
How do I get support?
Email support@pawcopilot.com and the team will help. Including your shop name, a short description of the issue, and a screenshot when relevant gets you a faster, more specific answer.
How quickly will I hear back?
We usually reply within one business day. The same team that builds PawCopilot answers support, so the help is direct rather than scripted.
Is there a free trial, and what happens after?
Yes — two months free, no credit card required. We let you know before the trial ends; add a card to continue, or your shop pauses and your data stays put for 90 days.
Can you help me move my clients and pets over?
Yes. Email support@pawcopilot.com and we will help you bring your client and pet records into PawCopilot so you are not starting from scratch.
Not a customer yet? Talk to us or see what PawCopilot does.
New to PawCopilot? Start free for two months.
Set up your real shop, try every feature, and reach out any time. No credit card, cancel any time.